Last updated: 7th October 2024
This Privacy Policy for Writefully FZ-LLC, trading as saystory (‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use and/or share (‘process’) your information when you use our services (’Services’), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@saystory.co
What information do we collect?
Personal information you disclose to us
In short: we collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the services or otherwise when you contact us.
Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we may collect include the following:
Sensitive information. We do not process sensitive information.
Payment data. We may collect data necessary to process your payment if you make purchases, such as your payment instruction number, and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice here.
All personal information that you provide to us must be true, complete and accurate and you must notify us of any changes to such personal information.
Information automatically collected.
In short: some information – such as your Internet Protocol (IP) address, and/or browser and device characteristics – is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice saystory.co/cookies.
The information we collect includes:
How do we process your information?
In short: We process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons depending on how you interact with our Services, including:
What legal bases do we rely on to process your information?
In short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e legal basis) to do so under applicable law, with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
If you are located in the EU or UK this Section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your information. As such, we may rely on the following legal bases to process your personal information:
When and with whom do we share your personal information?
In short: We may share information in specific situations described in this section and/or with the following parties.
We may need to share your personal information in the following situations.
Data Exchange with AI Services: In order to enhance functionality and user experience, our app integrates with advanced artificial intelligence services powered by large language models (LLMs). When you use our app to create content, certain data inputs may be transmitted to these AI services for processing. This data exchange is conducted to generate relevant content suggestions and improvements. We take your privacy seriously and ensure that only the necessary data is shared, which is anonymised and protected using industry-standard encryption methods. The AI service providers are bound by strict data protection obligations and are not permitted to use your data for any purpose other than delivering the requested services.
Non-disclosure of sensitive data: We are committed to safeguarding your sensitive information. We do not share, sell, rent, or disclose any sensitive personal data such as financial information, or other confidential details with third parties, except as required by law. Your privacy and trust are of utmost importance to us, and we take all necessary measures to ensure your data remains secure.
Do we use cookies and other tracking technologies?
In short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
How long do we keep your information?
In short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which the users have an account with us.
If a subscription is cancelled, customer data will be held for up to 60 days and deleted permanently. If you would like the data to be removed earlier, you can inform us by email – hello@saystory.co.
How do we keep your information safe?
In short: We aim to protect your personal information through a system of organisational and technical security measures.
We maintain a standard information security policy aligned with AWS’s guidelines, which we regularly update to reflect best practices and compliance requirements. AWS holds several certifications that apply to EC2 and S3 services, including ISO 27001, SOC 1, SOC 2, and SOC 3. These certifications cover AWS’s infrastructure, and the scope includes
compute and storage services such as EC2 and S3. We implement various security controls, including access management, data encryption, and regular audits to safeguard our information assets.
We are willing to provide customers with the physical location of their data storage upon request, as per AWS’s compliance with transparency.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals or other unauthorised third parties will not be able to defeat our security and improperly collect, assess, steal or modify your information. Although we do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
Do we collect information from minors?
In short: Our services are not for those under the age of 18, we do not knowingly collect data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependents’ use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18 please contact us at hello@saystory.co.
What are your privacy rights?
In short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change or terminate your account at any time.
In some regions (like the EEA UK, Switzerland and Canada) you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v)
not to be subjected to automated decision-making. In certain circumstances you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section – ‘How can you contact us about this notice’.
We will consider an act upon any requests in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your member state data protection authority, or UK Data Protection Authority.
If you’re located in Switzerland, you may contact the federal data protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘How can you contact us about this notice’ below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided in this section – ‘How can you contact us about this notice’ below. You will then be removed from the marketing lists. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non marketing purposes.
Account information
If you would like at any time to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest based advertising by advertisers on our services.
If you have any questions or comments about your privacy rights, you may email us hello@saystory.co
Controls for Do-Not-Track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.
Do we make updates to this notice?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
How can you contact us about this notice?
If you have any questions or comments about this notice, you may email us at hello@saystory.co or contact us by post at:
Writefully FZ-LLC
HD48X, In5 Tech,
Floor 01
Dubai Internet City
Dubai
How can you review, update or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email: hello@saystory.co