Last updated: 10th June 2025
This Privacy Policy describes how Writefully FZ-LLC, trading as Saystory (“we”, “our”, or “us”), collects, uses, shares, and protects your personal data when you interact with our services, including:
Our websites (e.g. https://saystory.co)
Our mobile applications for iOS and Android
Any related services, support, marketing, or events
If you have any questions, please contact us at hello@saystory.co.
We may collect the following types of personal and technical information:
Name, email address, and job title
Username and password (securely encrypted)
Profile information (bio, preferences)
Payment and billing information (processed via Stripe)
Content you create or input (e.g. posts, video scripts)
Customer support messages or survey responses
IP address, device ID, browser type
App usage data (features used, time spent)
Log data and crash diagnostics
Location (approximate, via IP address)
Camera & Microphone – used for in-app video recording features
Device storage – to upload or save content
Push notifications – with your consent
We process your personal information to:
Create and manage your user account
Provide and personalise app features and recommendations
Deliver AI-generated content in real time
Respond to inquiries or support requests
Send important administrative updates
Improve the performance and security of the app
Process payments and manage subscriptions
Send optional marketing and promotional content (opt-out available)
We integrate third-party AI services including OpenAI and Anthropic (Claude) to enhance content generation and user experience. Your content inputs (e.g. prompts, drafts) may be securely transmitted to these services for real-time transformation. No personal data is stored or used for training purposes by these vendors.
All transmissions are anonymised where possible and encrypted in transit. We ensure our AI partners are contractually bound to use data only for the purpose of delivering the requested service.
We rely on the following legal bases:
Performance of contract: to deliver our services to you
Consent: for optional data uses (e.g. marketing)
Legitimate interests: product improvement, usage analytics
Legal obligations: e.g. tax compliance
Vital interests: in emergencies or safety-related matters
We may share your data with:
Payment processors (e.g. Stripe)
Hosting providers (e.g. AWS)
Analytics and performance tools (e.g. Google Analytics, Sentry)
AI service providers (OpenAI, Anthropic)
Affiliates and subcontractors under confidentiality agreements
Authorities or legal entities when required by law
We do not sell, rent, or share your personal information for third-party advertising.
We retain your data only as long as needed to fulfill the purposes outlined in this policy:
User account data is retained while your account is active
Post-subscription: user data is deleted within 60 days
Logs and analytics are retained for no more than 12 months
You may request deletion earlier via hello@saystory.co
Depending on your location, you may have the right to:
Access or request a copy of your data
Correct or delete inaccurate data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with your local data protection authority
For data access or deletion, email us at hello@saystory.co.
We do not “sell” or “share” personal information as defined by the California Consumer Privacy Act.
If you are a California resident, you may request:
Disclosure of personal data categories collected
Deletion of your data
More information by emailing hello@saystory.co
Our websites and app may use cookies, web beacons, or similar technologies for analytics and user experience.
You can manage cookie preferences in your browser or device settings.
We currently do not respond to “Do Not Track” signals.
Our services are not intended for users under 18. If we learn we have collected personal data from a child, we will delete it promptly.
We take the protection of your personal information seriously and implement a range of technical and organisational measures to help safeguard it.
Our infrastructure is hosted on Amazon Web Services (AWS), a globally trusted cloud provider that maintains industry-recognised security certifications including ISO 27001, SOC 1, SOC 2, and SOC 3. These certifications apply to AWS’s physical infrastructure and services such as EC2 and S3, which we use for compute and data storage.
We follow best practices for:
Data encryption in transit and at rest
Role-based access controls and secure authentication
Regular monitoring and system updates
Internal access logging and restriction
While we take these steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to minimise risk and respond promptly to any potential issues.
We encourage you to use secure devices and protect your login credentials to help keep your data safe.
We may update this Privacy Policy from time to time. When we do, we’ll revise the “last updated” date above. We encourage you to review it regularly.
Writefully FZ-LLC
HD48X, In5 Tech
Floor 01, Dubai Internet City
Dubai, United Arab Emirates
Email: hello@saystory.co